How Shipping Works
From quote to delivery — here is exactly who does what, step by step.
Seven steps
- 01
Get an instant quote
Enter the destination and your parcel details to see the price and estimated transit time right away — no waiting for a reply.
You - 02
Pay online
Choose your service and pay online. Nothing is arranged until payment is received.
You - 03
We book with our delivery network
Once payment is in, we book and schedule the shipment with our delivery network.
We - 04
We email your job number and label
We email you a job number and a printable label. Watch the email address you gave us.
We - 05
You print the label
You print the label and attach it where it can be seen. Without it, the courier cannot identify your shipment.
You - 06
We arrange collection
We arrange for a courier to collect from the address you give us. You just hand over the labelled parcel.
We - 07
Track and delivery
Use your job number on the Tracking page to follow the status as our delivery network carries it to the recipient.
You · We
Who does what
You
YOU- 01Print the label and attach it to the parcel
- 02Give us the pickup address and a ready time
- 03Hand the parcel to the courier as arranged
- 04Declare the contents of your parcel accurately
We
WE- 01Book and schedule with our delivery network
- 02Email your job number and label
- 03Arrange the door pickup
- 04Track and follow up the whole way
What documents are needed
Without the paperwork there is no label, and no customs clearance. This is what an ordinary parcel actually needs.
- Recipient name, address and phonebyYouwhenAt booking
- Contents, quantity and declared valuebyYouwhenAt booking
- Destination postal code (required for some countries)byYouwhenAt quote
- Shipping labelbyWe email the file, you print itwhenAfter payment
- Packing listbyUswhenTravels with the parcel
- Extra documents for destination customsbyWe tell you what is neededwhenBefore pickup
Delivery itself is carried out by our delivery network. We confirm the pickup time with you before it is fixed.
Ready to ship your next parcel?
Free quote. See the price and estimated transit time right away.