Frequently Asked Questions

No — and no signup. Enter the destination and weight and the price appears immediately.

Freight, service fee and tax, itemised. Add-ons such as signature or protection are listed separately.

Each service line has its own transit and cost; the quote lists them so you can choose the speed you pay for.

The higher of the actual weight and the volumetric weight (L×W×H). The quote shows the chargeable weight it used.

Quote → pick the service line → enter the delivery details and pay online. Nothing is arranged until payment is in.

We book with our delivery network, then email your job number and a printable label.

Before it reaches our delivery network, ask us and we will try. Once it is collected, the network's process applies and a change may not be possible.

Yes — door pickup is available across most of Hong Kong. For outlying islands or remote areas, contact us first; some addresses may incur an extra charge.

After you book, we arrange a pickup time with you — you don't need to drop the parcel off yourself.

For outlying islands or remote areas, contact us first to confirm that pickup is possible. Some areas may incur an additional charge — if there is one, we will tell you before arranging anything.

If the courier arrives and there is nobody to hand over the parcel, we will try to reach you to rearrange; this may cause a delay.

The delivery network's system generates it from your order. We email you the printable file, and you print and attach it.

We do — from what you declared at booking. It travels with the parcel to the delivery network.

The contents and value you declare at booking are the customs data. If destination customs need extra documents, we tell you.

Tell us and we resend the file. Without a scannable label the courier will not take the parcel.

We provide a tracking number after dispatch. Enter it on the Tracking page to see the delivery status. We also proactively follow up on your behalf.

Duties and taxes are paid by the recipient by default. If the recipient refuses, the parcel cannot clear customs and the sender covers return fees.

It is handled under the delivery network's claims standard, and needs your receipts. Contact us straight away and we open a case.

General goods — clothing, electronics, toys, accessories — can fly; cosmetics must use the cosmetics lane. Food, medicines, liquids and powders, loose batteries and power banks are not accepted.

The prohibited page carries the official lists — general, cosmetics lane, Japan and Mexico — searchable by category.